YOUR INQUIRIES MATTER
We are currently shipping worldwide and for every destination, we have a delivery policy and costs that can be applied depending on the amount and weight of the purchase. You can check our Shipping policies or send an email to us for further detailed information.
How long will it take to get my order?
Depends on the shipping address and the availability of the product you purchase.
For purchases in the UK the shipping takes from 2 to 5 days and depending on your purchase amount can be a charge or be entitle for free delivery.
We are a London based brand so worldwide shipping can be calculated differently depending on the final destination. Please revise our Shipping Policies for further detailed information about those charges.
Nevertheless, you will be informed of all the steps of your order so check your inbox for updates and news.
Can I return my purchase?
We always aim to make sure our customers love our products, but if you do need to return an order, we are happy to help you. Just email us directly and we’ll take you through the process.
Usually takes 2 days maximum for us to answer and if you explain to us the reason for your return with your first email we can process the return order faster. If the reason is related to quality or packaging please, send us pictures with your first return email so we can be more agile in the return process. For more detailed information please read our return policies.
How do I take care of my products?
With every purchase, you will get a pack of product care that includes a QR code that takes you to each product information. If you don´t get it within your purchase we can send you one additionally, just contact us via email or with a private social media message. We also recommend accessing our MAKIKUNA Products Care page where you can see detailed care instructions for all our products.
Can I know more about my products?
We will encourage you to find out more about your MAKIKUNA purchase. With your purchase, you will receive detailed information about your purchase.
You will receive details about:
- How was your product made
- How made it
- What materials were used
- How long do they take
- and, further product care so you and generations to come can enjoy your treasurable accessories.
If your questions have not been answered please contact us for more direct communication. We are always happy to hear from you!